Tag Archives: software

Being Held Hostage For Your Files…

By: Chad Rhodes   May 31, 2019

All the hours that go into building a website and E-Commerce sites is endless. The first 30 days are the most crucial. That is where you build your identity with your logo and products.
Before you build your store or site online you need to enter all the data into excel or which ever program you use, documents and forms can be made, and Images placed into an excel form. If there is one thing I would like to recommend is to make all your work on your PC or MAC first. Continue to do your updates on all products and documents on your PC and import the files to your store or Website.
If you are going to have a store make sure that the website or store hosting Company allows you to export and import files in a few different formats.

People have paid good money for an Online Store or website to be hosted by some large companies just to be disappointed with the features, or lack of.
For example, GoDaddy does not allow EXPORT of your product files from your store. Its called Proprietary Software Systems or just JUNK Builder Hosts.
Proprietary software, also known as “closed-source software”, is a non-free computer software for which the software’s publisher or another person retains intellectual property rights—usually copyright of the source code, but sometimes patent rights. Rights to pictures and files that you created.
Some examples of proprietary software include Microsoft Windows, iTunes, Adobe Photoshop, Adobe Flash Player, DELL, Hewlett Packard, APPLE and many more.

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According to ShivarWeb Article:,
Cons of GoDaddy Website Builder
As a hosted website builder, there are inherent disadvantages that GoDaddy shares with even direct competitors such as Wix and Weebly. To provide maximum convenience, most features are heavily limited. You also don’t have access to your files on your server, along with other convenience and control trade-offs.
I’ll cover these disadvantages as a group in the next Alternatives section.
Outside of those inherent limitations, here are a few specific disadvantages that I have found with GoDaddy’s website builder. END

 
I really thought GoDaddy would have had better features then WordPress… I have learned through my own mistakes and reading interviews that GoDaddy is over priced and has very little features for E-Commerce store fronts. CSV File EXPORT does not exists on the GoDaddy Store platform.
I recently had a live Chat session with the go Daddy reps. The first chat the person suggested I download a program from chrome called “Export GoDaddy Products”. Gave me a website link that looked more like an affiliate code and told me to go there. $29.99 was a monthly charge for me to export CSV store files. Once I found this out I contacted GoDaddy Chat again and this is the response I received.

Neelima End conversation
Info at 12:36, May 31:
Finding you the right agent… You’re now #5 in line. Your estimated wait is: 1 minutes.
Info at 12:38, May 31:
You’re now #1 in line.
Info at 12:38, May 31:
You’re chatting with Neelima.
You at 12:38, May 31:
Why are you charging to export CSV store product files
Neelima at 12:38, May 31:
Thank you for contacting sales and support chat, my name is Neelima. How can I help you today?
Neelima at 12:39, May 31:
Let me check.
Neelima at 12:39, May 31:
May I know your customer ID and 4 digit support Pin?
You at 12:40, May 31:
xxxxxxxxxxxxxxx

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Neelima at 12:40, May 31:
Can you please provide me the two step authentication code I have sent to the registered mobile number?
You at 12:40, May 31:
xxxxxx
Neelima at 12:41, May 31:
Thank you for validating your account.
Neelima at 12:42, May 31:
may i know when you have charged ?
You at 12:43, May 31:
I downloaded the chrome app like the last rep told me and it told me $29.99 per month
You at 12:43, May 31:
to export csv file from my store
You at 12:44, May 31:
I did not buy it because I should not be charged to extract my files
Neelima at 12:45, May 31:
Let me check. Allow me 2-3 minutes.
You at 12:45, May 31:
ok
You at 12:45, May 31:
thank you
Neelima at 12:45, May 31:
Thank You.
Neelima at 12:49, May 31:
What is the app your trying to install ?
You at 12:49, May 31:
https://chrome.google.com/webstore/detail/export-godaddy-products/degbbgamipjlljgkldglpocaecpjiolk
You at 12:50, May 31:
that is where godaddy chat sent me too
Neelima at 12:51, May 31:
okay
You at 12:51, May 31:
and to do this action I have to pay @9.99 per month
You at 12:51, May 31:
29.99
You at 12:55, May 31:
So are you telling me you are holding my files and i can not export them unless I pay an additional @29.99 a month.
Neelima at 12:55, May 31:
Please give me 3 to 5 minutes so that I can review your account.
You at 12:55, May 31:
please do thank you
Neelima at 12:55, May 31:
okay
Neelima at 13:00, May 31:
Are you trying to exports the products ?
You at 13:00, May 31:
yes in CSV file to excel
Neelima at 13:02, May 31:
i suggest you to add products from here.
Neelima at 13:02, May 31:
https://7645d702-3882-4fd6-bfdd-e73095d4ae78.onlinestore.godaddy.com/admin/products/new
You at 13:04, May 31:
you miss understood.. I want to export from godaddy in CSV file format to my excell program
You at 13:04, May 31:
not import
You at 13:05, May 31:
you accept my CSV files to import for free. but you want to charge me to export my store product files
Neelima at 13:06, May 31:
one moment.
You at 13:06, May 31:
thank you
Neelima at 13:10, May 31:
As is see your trying to export your products to shopify that is the reason, your getting a paid option, as it is third party.
You at 13:11, May 31:
no not to shopify. I dont use shopify. I want to export the files to my computer excell propgram
Neelima at 13:13, May 31:
This is the link not provided from go daddy, we don’t have such options , i have checked.
You at 13:14, May 31:
Look the last chat conversation that I had with your chat person less than an hour ago . That person gave me that link in the chat
You at 13:15, May 31:
Are you saying that I am a liar?
You at 13:16, May 31:
check my last chat
Neelima at 13:16, May 31:
I have checked before, but there is no Engagement history.
Neelima at 13:16, May 31:
Let me check with other ways.
Neelima at 13:16, May 31:
Please allow me 2-3 minutes.
Neelima at 13:21, May 31:
I have checked with my team , we wont provide such kind of apps. i request you to contact app provider.
You at 13:22, May 31:
your Company provided the information and I will call directly.

I called GoDaddy and reported this chat. I also asked is there no way for me to Export my Files. He said there was no way. The Ecommerce Stores platform did not have those features and he does not know why I received that link. He sees the first chat in the history. Unfortunately I did not copy the first chat for you to see. It seemed to me the Rep I was speaking with really wasn’t concerned that someone is sending Affiliate links while answering GoDaddy Chat Session on GoDaddy Support line.
My Question is how much control does GoDaddy have over there Chat Support Teams. Another concern I have with their security. Sending affiliate links in chats, unless GoDaddy really does have knowledge of these links.. Money is the bottom line for these companies. The chat person see’s all your information. They have your Pin Numbers and customer numbers.
I don’t know if the CEO’s forgot and left GoDaddy “as is” to die off as they made WordPress into one of the finest website hosts. The features are absolutely awesome on WordPress.com
As Far as I am considered GoDaddy is my LAST CHOICE for recommendation….
Register.com or WordPress.com are the leaders you can Export your files from both those platforms. They have several features and improve their platforms to be the best on the market.

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